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User guide · Article 8 of 10

The lists every record refers to, the team and what each person may do, the integrations, and your own account.

Global

  • Company details: the name, logo and address that print on documents and show to portal buyers.
  • Warehouses and bin locations. The default warehouse's address is the ship-from address; a bin is a shelf position a unit can be put in and found from.
  • Statuses for purchase orders and sales orders, and sales channels. Rename, recolour and reorder; the ones the system relies on are marked and cannot be removed.
  • Return types and return reasons for RMAs.

Serialized

The lists a serialized unit uses: unit statuses, cosmetic conditions (the grade ladder), defects, custom fields, and the defaults a purchase order line starts with.

Bulk

Units of measure and the category tree bulk products are filed under.

Integrations

eBay, ShipStation, ShipEngine, Dropbox (for photos), device diagnostics and the buyer portal, each with its own page showing connection state and the last sync. Connecting one asks for that service's own credentials and runs under your account with them.

Diagnostics are metered: every IMEI, blacklist or carrier check is counted against your workspace's cap, including a failed check, and the page shows the count and the cost basis. The cap is on the beta statement. A workspace that runs the checks on its own diagnostics account is billed by that provider directly, so it has no cap: the panel shows what it has spent and says so.

Team

Invite by email; the invitation carries a preset (Admin, Manager, Staff, Viewer) and every single permission can be changed afterwards per person. A permission taken away is refused by the server on the next request and disappears from the interface within a minute. Removing a person signs them out.

The presets, briefly: Viewer reads everything except money and changes nothing. Staff receives, ships and edits records, and sees cost but not profit. Manager runs the day to day, sees profit, and can reverse and delete. Admin does everything, including inviting people and connecting integrations.

Account and Personal

Your own email, password and display preferences. A password change signs out every other session on the account.

Device catalogue

The models a serialized product can be built from. Add a model that is missing, or correct one, under Settings, Catalog.